Transitioning from Maximo ITSM background to EAM
Few tips on how to transition your career from ITSM to Maximo EAM by getting a good understanding of the domain. Hope this helps.
Welcome to another career advice article tailored for Maximo IT Service Management (ITSM)1 professionals. Many Maximo developers and functional analysts initially ventured into the Maximo realm through Maximo SCCD, also known as ICD (Integrated Control Desk).
It's noteworthy that this platform is slated for integration with Maximo Application Suite (MAS) in the near future. For those seeking to grasp both domains comprehensively, there couldn't be a more opportune time.
To begin with let’s go through some background on what is ITSM2 and what are the differences of ITSM vs EAM.
Introduction
Comparing Maximo IT Service Management (ITSM) with Maximo Enterprise Asset Management (EAM) sheds light on their differences and focuses on how they serve distinct organizational needs:
Focus:
Maximo ITSM: Primarily focuses on managing IT service delivery and support processes. It includes functionalities such as incident management, problem management, change management, and service request management to ensure efficient IT service delivery.
Maximo EAM: Concentrates on managing enterprise-wide assets and maintenance processes. It encompasses functionalities related to asset lifecycle management, preventive maintenance, work order management, inventory tracking, and reliability-centered maintenance to optimize asset performance and reliability.
Scope:
Maximo ITSM: Targets the IT department and its services, supporting the management of IT assets, infrastructure, and service operations.
Eg: Maximo masters IT assets like routers, switches, laptops, network devices etc and cover the end to end life cycle of those assets.
Maximo EAM: Spans across various departments and business functions, including maintenance, facilities management, fleet management, manufacturing, and utilities, addressing the management of physical assets critical to business operations.
User Base:
Maximo ITSM: Utilized primarily by IT professionals, including service desk agents, IT administrators, and IT managers responsible for delivering and managing IT services.
Maximo EAM: Widely used by asset managers, maintenance technicians, operations managers, and facilities managers across different industries and sectors to oversee asset performance and maintenance activities.
Functionality:
Maximo ITSM: Offers functionalities tailored for IT service management based on ITIL (Information Technology Infrastructure Library) best practices, such as incident management, problem management, change management, and service catalog management.
Maximo EAM: Provides functionalities specific to enterprise asset management, including asset hierarchy management, condition-based maintenance, preventive maintenance scheduling, mobile asset management, and spare parts inventory management.
Integration:
Maximo ITSM: Integrates with IT-specific tools and systems such as monitoring tools, ticketing systems, and configuration management databases (CMDBs) to ensure seamless collaboration and data exchange within the IT ecosystem.
Maximo EAM: Integrates with enterprise resource planning (ERP) systems, supervisory control and data acquisition (SCADA) systems, geographic information systems (GIS), and other business applications to streamline asset management processes and facilitate data-driven decision-making.
How to prepare yourself :
Transitioning from Maximo IT Service Management (ITSM) to Maximo Enterprise Asset Management (EAM) involves several strategic steps to ensure a smooth career shift. Here's a guide on how to make this transition:
Understand the Differences: Begin by thoroughly researching and understanding the distinctions between Maximo ITSM and Maximo EAM. Maximo ITSM primarily focuses on managing IT service delivery and support processes, while Maximo EAM is centered around managing enterprise-wide assets and maintenance processes.
Identify Transferable Skills: Evaluate your current skills and experiences in Maximo ITSM that are transferable to Maximo EAM. As you would by now know that both the domains have Maximo foundations as the same. The database models, application level customisations are same in both the domains.
Gain Knowledge in EAM Principles: **Very Important** . Invest time in learning the fundamentals of Enterprise Asset Management principles and practices. This includes understanding asset lifecycle management, preventive maintenance strategies, work order management, asset tracking, and reliability-centered maintenance (RCM). This will help you to attend to EAM interviews with confidence and prove that even though you have worked on ITSM you have gained knowledge on EAM principles and you can make that shift gracefully and deliver in your projects.
Training and Certification: Consider enrolling in relevant training courses and certifications specifically tailored for Maximo EAM. These certifications will not only enhance your knowledge but also demonstrate your commitment to transitioning into the EAM domain to potential employers.
Networking and Informational Interviews: Connect with professionals already working in the Maximo EAM field through networking events, LinkedIn, or professional associations. Conduct informational interviews to gain insights into the day-to-day responsibilities, challenges, and opportunities within Maximo EAM roles.
Tailor Your Resume and LinkedIn Profile: Modify your resume and LinkedIn profile to highlight relevant experiences, skills, and achievements that align with Maximo EAM requirements. Emphasize any cross-functional projects or experiences that demonstrate your ability to adapt to new roles and responsibilities.
Gain Practical Experience: Look for opportunities to gain hands-on experience in Maximo EAM, such as volunteering for EAM-related projects within your current organization or seeking freelance or contract roles in the EAM domain.
Stay Updated: Stay abreast of the latest trends, technologies, and best practices in Maximo EAM by attending conferences, webinars, and industry events. Continuous learning and staying updated will enhance your credibility and competitiveness in the job market.
Hope, this will be a good start for you to understand the commonalities…
Take functional certification in EAM
Understand real world EAM problems so that you can think of solutions
Debug core EAM java codes to know how the functionalities are built
Understand the logic flow of events from Asset birth to decommission in EAM
Hope this article was useful. We are now on WhatsApp Channel as well.
Note: Some call it ITSM, Integrated Service Management, ITIL process.
Some of the ITSM tools in the market : Maximo ICD (Integrated Control Desk), ServiceNow, BMC Remedy IT and much more…
What do you think ? Have you made a career transition like this and would like to share some tips to fellow Maximo community members ? Please leave a comment so that others can get benefit out of it.